Delete your account
You can delete your Mochi account and the data tied to it. Use the in-app option when you can. If you cannot open the app, request deletion by email.
Option 1 — Delete in the app (fastest)
- Open Mochi: Walk Buddy on your phone.
- Go to Settings.
- Tap Delete account.
- Confirm the deletion.
This generally:
- deletes your cloud backup in Firebase;
- deletes your authentication account;
- removes friend connections and your public buddy card;
- signs you out and clears local progress on that device.
If deletion fails because Google asks you to sign in again, sign in and retry, or use Option 2 below.
Option 2 — Request by email
Email steppet.support@gmail.com with:
- Subject: Delete my account
- The email address you used to sign up
- Optional: your display name or pet name
We verify the request and delete your account and cloud backup. We aim to complete requests within 30 days (usually much sooner).
What we delete
- Your Firebase authentication account
- Cloud backup of game progress tied to your account
- Related account data we control (pet state, settings, nutrition logs in backup, friend connections, public buddy card, and similar gameplay data)
What we may keep for a limited time
- Support emails you sent us, kept only as long as needed to handle your request and for reasonable records
- Data we must keep longer if required by law or for security / dispute reasons
Payment records for any store purchases are handled by Google Play or Apple, not by us.
Data without deleting your account
In the app, Start fresh clears local progress on that device but does not delete your cloud account. For full account deletion, use Option 1 or Option 2 above.
More information
See our Privacy Policy and Contact page.